FAQ

Frequently Asked Questions

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What materials do you use?

Eleven Feathers jewellery is only crafted from high-quality, thoughtfully sourced materials. I use recycled Sterling silver, gold plated sterling silver and 9 carat or 18 carat gold. Any pieces over the legal hallmarking weight are hallmarked at the Edinburgh Assay Office to guarantee quality and authenticity.

Do you offer gift wrapping?

Yes, all orders are beautifully packaged and ready to gift. No extra steps needed. Each piece comes in a black Eleven Feathers Box with a talisman ritual script and beeswax candle, ready for the recipient to set their intention for the piece. Also included in the package is a jewellery care card and polishing cloth. If you would like me to include a personal message for your gift recipient, just get in touch.

How long does delivery take?

I have a mixture of made to order pieces and ready to post pieces. Made to order can be 1-2 weeks, ready to post 1-2 days. Please get in touch if you have any questions about dispatch time and want a more accurate estimate.

Delivery times vary depending on your location. You'll receive a confirmation email with tracking details once your order has been sent. All UK orders are sent Tracked First Class as standard. If you’d like extra peace of mind, you can upgrade to Special Delivery at checkout. International orders are always sent tracked to make sure they arrive safely.

Can I request a custom piece?

Yes, I'm happy to take on custom orders. If you see a design you love but fancy it with a different gemstone, just let me know. I'm happy to make little tweaks like that. I can also personalise existing pieces to make them more you. If you have something in mind that fits the Eleven Feathers vibe, feel free to get in touch and we can dream something up. I'll let you know what's possible, the cost, and how long it might take.

How do I care for my jewellery?

Visit the Jewellery Care page for full guidance on keeping your pieces looking beautiful.

What length chain is best for my pendant?

This comes down to personal preference. Check out the size chart below to get a feel for where your pendant will sit.

Need help choosing a cuff bracelet size? Here's my handy guide:

Cuff bracelet size guide
5” wrist - XX Small/Child size 3-6y
5.5” wrist - X Small/Child size 6-10y
6” wrist - X Small/ Teenager
6.5” wrist - Small Women’s (X Small Men’s)
7” wrist - Medium Women’s (Small Men’s)
7.5” wrist - Large Women’s (Medium Men’s)
8” wrist - X Large Women’s (Large Men’s)

Bangle sizes are different to cuff bracelet sizes, they are worked out from measuring the widest part of your HAND.

6.5” Hand - XX Small
7” Hand - X Small
7.5” Hand - Small
8” Hand - Medium
8.5” Hand - Medium/Large
9” Hand - Large
9.5” Hand - X Large

Trying to work out your ring size? Check out these guides:

Eu Shipping pause

Due to new EU regulations requiring a third-party representative, I’ve made the difficult decision to temporarily stop shipping to EU countries. I truly appreciate my customers in Europe, and if things change in future (or the rules get less silly), I’ll reassess.

Can I return or exchange an item?

I want you to love your talisman. If you're not completely happy, please get in touch within 14 days of receiving your order and I'll do my best to help.

Custom orders, including personalised pieces and items made to your specific size or with chosen gemstones, are non-refundable. Because of this, I encourage you to carefully check the sizing guides and get in touch if you want advice before ordering — this really helps avoid sizing issues.

Exchanges are rare and usually only happen if the wrong size has been ordered. I’m easiest to reach for a quick response on Instagram, so feel free to message me there for sizing help or any questions before you buy.